Shipping and Return Policy

At Concentrate, we take pride in delivering high-quality products to our customers. To ensure clarity and transparency, we have outlined our shipping, return, and exchange policies below.

Shipping and Delivery Timeframe

  • Orders are processed and shipped within 3 to 5 business days from the date of purchase.
  • Delivery typically takes 1 to 3 weeks, depending on your location. External factors such as carrier delays, public holidays, or customs procedures (for international orders) may affect delivery times.
  • Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the shipment status. Some orders may come in multiple packages.

Return and Exchange Policy

We understand that sometimes things don’t fit or meet expectations, and we want to make the return and exchange process as smooth as possible.

  • Return/Exchange Request Window: After receiving your order, you have 24 hours to notify us if you would like to return the item for a refund or exchange it for a different size.
  • Eligibility for Return/Exchange:

Items Not Eligible for Return/Exchange:

  • Items that show signs of wear or damage.
  • Final sale items or clearance products.
  • Customized or personalized products.
  • Intimate wear such as underwear and swimwear.

How to Initiate a Return or Exchange:

  1. Contact our customer support team within 24 hours of receiving your item, providing your order number and the reason for the return or exchange.
  2. Upon approval, we will send you instructions on how to return the item.
  3. Once we receive the returned item in its original condition, we will process the refund or ship the new size.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Thank you for choosing Concentrate Collective! We appreciate your understanding and cooperation with our policy.

This policy clearly outlines delivery times and a strict 24-hour return/exchange window. It also includes details about eligibility and steps to take for returns or exchanges orders may come in multiple packages.

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